Terms of service
General terms and conditions of business
Status: 25.05.2024, 11:17:15 p.m.
1. Scope
The following terms and conditions apply to all orders via our online shop by consumers and entrepreneurs.
Consumer is every natural person who concludes a legal transaction for purposes that can mostly be attributed to their commercial nor their independent professional activity. The entrepreneur is a natural or legal person or a legal partnership that acts in the exercise of their commercial or independent professional activity when the legal transaction is concluded.
The following applies to entrepreneurs: If the entrepreneur uses conflicting or complementary general terms and conditions, their validity is hereby objected to; You only become part of the contract if we have expressly agreed.
2. Contract partner, conclusion of the contract, correction options
2.1. The purchase contract is concluded with Rena Blöhß, acting under " Ritual manufacturer"(hereinafter" seller ")) For all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter "customer") concludes with the seller with regard to the goods shown by the seller in his online shop. This contradicts the inclusion of the customer's own conditions, unless something else has been agreed.
2.2. The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can initially put our products into the shopping cart without obligation and correct your entries before sending your binding order at any time by using the correction aids provided and explained for this purpose. By clicking the order button, you submit a binding offer via the goods contained in the shopping cart. The confirmation of your order is confirmed by email immediately after the order has been sent.
2.3. We accept your offer within two days by submitting a declaration of acceptance in separate email or, if necessary, the payment transaction is carried out by our service provider or the selected payment service provider. The implementation time of the payment transaction depends on the selected payment method (see under "Payment").
The alternative relevant to them depends on the first of the events listed.
3. Contract language, contract text storage
The language (s): German, English available for the conclusion of the contract
We save the contract text and send you the order data and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the Internet.
4. Delivery and shipping conditions
4.1. If the seller offers the shipping of the goods, the delivery takes place within the delivery area specified by the seller to the delivery address provided by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the order processing of the seller is decisive.
4.2 If the delivery of the goods fails for reasons for which the customer is responsible, the customer bears the appropriate costs for the seller. This does not apply in view of the costs for the return if the customer effectively exercises his right of withdrawal. For the return costs, the regulation made in the cancellation policy of the seller applies if the recovery right is effective.
4.3 If the customer acts as an entrepreneur, the risk of random doom and the random deterioration of the sold goods passes to the customer as soon as the seller has delivered the matter to the freight forwarder, the freight leader or the person or institution otherwise designed to carry out the dispatch. If the customer acts as a consumer, the risk of random doom and the random deterioration of the sold goods is generally only transferred to the customer or a person entitled to receive the goods. Deviating from this, the risk of random doom and the random deterioration of the sold goods is already transferred to the customer to the customer, as soon as the seller has delivered the item to the freight forwarder, the carrier or the person or institution otherwise intended to carry out the shipment, if the customer has the freight leader, the carrier or the otherwise specific person or institution. Customers have not named this person or institution beforehand.
4.4 The seller reserves the right to withdraw from the contract in the event of no correct or not proper self -delivery. This only applies in the event that the non -delivery is not to be represented by the seller and that he has completed a specific cover business with the supplier with the care required. The seller will make all reasonable efforts to obtain the goods. In the event of non -availability or the only partial availability of the goods, the customer will be informed immediately and the consideration will be reimbursed immediately.
4.5. You basically have the option of picking up after prior appointment and order.
5. Prices, payment terms, Subscriptions
5.1 Unless otherwise arisen from the seller's product description, the prices given are total prices that contain the statutory sales tax. If necessary, additional delivery and shipping costs are specified separately in the respective product description.
5.2. pay
The following payment methods are generally available in our shop:
5.3. Prepayment on request
When selecting the payment method in advance, we give you our bank details in separate email and deliver the goods after receipt of payment.
5.4. Cash on delivery
We currently do not offer.
5.5. Credit card
In the order process, enter your credit card data. Your card will be burdened immediately after the order was submitted.
5.6. PayPal, PayPal Express
If a payment method offered via the payment service "PayPal", payment processing is carried out via PayPal, whereby PayPal can also use the third payment service provider's services. If the seller also offers payment methods via PayPal, in which he is in advance against the customer (e.g. invoice purchase or payment in installments), he refrains from payment claims to PayPal or the payment service provider specified by PayPal and the customer. Before accepting the seller's assignment declaration, PayPal and the payment service provider commissioned by PayPal, using the transmitted customer data, conducts a credit check. The seller reserves the right to refuse the selected payment method in the event of a negative test result. If the selected payment method is approved, the customer must pay the invoice amount within the agreed payment period or in the agreed payment intervals. In this case, he can only provide PayPal or the payment service provider commissioned by PayPal with guilt. However, the seller also remains responsible for general customer inquiries in the event of a deduction of claims. B. for goods, delivery time, shipping, returns, complaints, declarations of cancellation and provisions or credits.
5.7. PayPal Plus
In cooperation with the payment service provider PayPal (Europe) S.à r.l. Et cie, s.c.a, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal") we offer you the following payment options as PayPal services. Unless otherwise regulated below, payment via PayPal Plus does not require registration with PayPal. You can get further information from the respective payment option and in the ordering process.
5.8. "Klarna & Klarna immediately"
When selecting a payment method offered via the payment service "Klarna", the payment processing is made via Klarna Bank (publ), Sveafen 46, 111 34 Stockholm, Sweden (hereinafter "Klarna"). More information and the conditions of Klarna can be viewed here: https://www.klarna.com/de/
If the payment method is selected immediately, the payment processing is carried out via the payment service provider STJUB, Theresienhöhe 12, 80339 Munich (hereinafter "immediately"). In order to be able to pay the invoice amount via "immediately", the customer must have a online banking account that is freely switched to participate in "immediately", legitimize itself according to the payment process and confirm the payment instructions to "immediately". The payment transaction is carried out immediately afterwards by "immediately" and the customer's bank account is charged. More information about the payment method "Immediately" can be found on the Internet at https://www.klarna.com/sofort/ Call up.
5.9. Shopify Payments
When selecting a payment method offered by the "Shopify Payments" payment service, the payment processing is carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments are informed of the customer in the seller's online shop. To handle payments, Stripe can use other payment services, for which special payment terms may apply, which the customer may be referred to separately. Further information on "Shopify Payments" is on the Internet at https://www.shopify.com/legal/terms-payments-de available.
5.10. Subscriptions
Completed product subscription can be adjusted or terminated at any time, but at the latest 2 days before the agreed shipping date.
6. Transport insurance
6. 1. The seller sends the goods to the customers with transport insurance, which is already included in the shipping costs, unless expressly waived them. The conclusion is made via the transport company commissioned. In this insurance, the loss of goods or possibly damage on the direct transport route is covered.
6. 2. In the event of loss or damage, the customer is obliged to display it immediately when receiving the goods and to provide all the necessary information that may be required for transport insurance to submit a damage report.
6. 3. The insurance concluded with the transport service provider only secures direct shipping, from the seller to the delivery address specified by the customer in the ordering process, by direct, personal handover at the front door or to the customer's patch.
6.4. If the customer has been offered after a service, possibly to the sender, at the delivery method by the shipping service provider was at some request, such as the arrangement of a parking permit or a detour of the shipping address, the transport insurance of the seller no longer applies, since the customer has changed the type of contract of the delivery method at his own request. In this case, the customer is obliged to deal with the transport company himself at any loss and to complain to the transport company.
7. Liability of liability - warranty and guarantees
7.1. If the customer acts as an entrepreneur,
· the seller has the choice of the type of supplementary performance;
· In the event of new goods, the limitation period for defects is one year from delivery of the goods;
· the rights and claims for defects are excluded from used goods;
· the limitation period does not begin again if there is a replacement delivery as part of the liability for defects.
7.2. The liability restrictions and deadline reductions, which are regulated above, do not apply
· For claims for damages and expenses of the customer,
· In the event that the seller has fraudulently concealed the defect,
· For goods that have been used for a building according to their usual uses and whose deficiency have caused,
· for a possibly existing obligation of the seller to provide updates for digital products, for contracts for the delivery of goods with digital elements.
7.3. In addition, it applies to entrepreneurs that the statutory limitation periods remain unaffected for a legal right of recourse that may exist.
7.4. The customer acts as a merchant I.S.D. § 1 HGB, the commercial examination and complaint is required in accordance with § 377 HGB. If the customer fails to do the notification obligations there, the goods are considered approved.
7.5. The customer acts as a consumer, he is asked to complain about the delivered goods with obvious transport damage to the deliverer and to inform the seller. If the customer does not meet this, this has no effect on his legal or contractual claims for defects.
7.2. Guarantees and customer service
You can find information on the applicable additional guarantees and their exact conditions for the product and on special information pages in the online shop.
Customer service: You can reach our customer service for questions, complaints and complaints Mon.-Fri. From 9:00 a.m. to 3:00 p.m. at info@ritualmanufaktur.de
8. Liability
For claims due to damage caused by us, our legal representatives or vicarious agents, we are always indefinitely liable
· In the event of violation of life, body or health,
· In the event of intentional or grossly negligent breach of duty,
· In the event of guarantee promises, if agreed, or
as far as the scope of the Product Liability Act is opened.
In the event of a violation of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and that the contractual partner can regularly trust, (cardinal obligations) by mild negligence by us, our legal representatives or vicarious agents is limited to the liability for predictable damage when the contract is concluded, with which it must typically be calculated. In addition, claims for compensation are excluded.
9. Redeing action vouchers
9.1. Vouchers that the seller issued free of charge as part of advertising campaigns with a certain duration of validity and which cannot be purchased by the customer (hereinafter referred to as "action vouchers") can only be redeemed in the online shop of the seller and only in the specified period.
9.2. Individual products can be excluded from the voucher campaign if there is a corresponding restriction from the content of the action voucher.
9.3. Action vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.
9.4. Only one action voucher can be redeemed per order.
9.5. The value of the goods must at least correspond to the amount of the action voucher. Any remaining credit is not reimbursed by the seller.
9.6. If the value of the action voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be selected to pay the difference.
9.7. The credit of an action voucher is neither paid out in cash nor interest.
9.8 The promotional voucher will not be reimbursed if the customer returns the goods paid in whole or in part with the action voucher as part of its legal right of withdrawal.
9.9. The action voucher is only intended for use by the person named on it. A transfer of the action voucher to third parties is excluded. The seller is justified, but not obliged to check the material claim for claims of the respective voucher holder.
10. Retention of title
If the seller arrives in advance, he reserves the property of the delivered goods until the purchase price owed is fully paid.
11. Special conditions for the processing of goods according to certain requirements of the customer (order work, personalized products, including production on customer requirements)
11.1. If the seller owes the processing of the goods according to the content of the contract in addition to the goods delivery, according to certain requirements of the customer, the customer must provide the seller all the content required for the processing, such as texts, images or graphics in the file formats, formatting, image and file sizes specified by the seller and to grant him the necessary rights of use. The customer is solely responsible for procurement and acquisition of rights. The customer explains and assumes the responsibility that he has the right to use the content provided to the seller. In particular, he ensures that this does not violate the rights of third parties, in particular copyright, trademark and personal rights.
11.2. The customer releases the seller of claims by third parties who can assert them in connection with a violation of their rights by the contractual use of the content of the customer by the seller. The customer also assumes the necessary costs of legal defense, including all court and legal fees, in a statutory amount. This does not apply if the customer is not responsible for the violation. In the event of a claim by third parties, the customer is obliged to provide the seller immediately, truthfully and fully, and completely available for the examination of claims and defense.
11.3. The seller reserves the right to reject processing orders if the content provided by the customer violates legal or official bans or good customs. This applies in particular if the constitutional, racist, xenophobic, discriminatory, insulting, youth of dangerous and/or violent content applies.
11.4. Personalized products, goods and service lines that were specially made or created at customer requirements are excluded from the return.
12. Applicable law /Dispute
12.1. For all legal relationships between the parties, the law of the Federal Republic of Germany applies to the exclusion of the laws on the international purchase of mobile goods. In the case of consumers, this choice of law only applies insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has its habitual residence is withdrawn.
12.2. The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for extrajudicial resolution of disputes from online purchase or service contracts in which a consumer is involved.
12.3. The seller is neither obliged nor ready to participate in a dispute settlement procedure in front of a consumer arbitration board.
13. Final provisions
If you are an entrepreneur, then German law applies to the exclusion of the UN sales law.
If you are a merchant within the meaning of the Commercial Code, legal entity under public law or special funds under public law, our business is exclusive for all disputes from contractual relationships between us and you.
